Do you need to skip a mortgage payment?

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Mortgage Deferral

Do you need to skip a mortgage payment?

Here are 2 important facts you need to know about a mortgage deferral:
  1. Bank call volumes are at an all-time high. If you’re unable to connect over the phone, we suggest emailing your lender, be sure to include your full name, mortgage number, and request. Response time may reach up to 48 hours. Email support can be found on your lender’s website.
  2. Mortgage payment deferral is not a guarantee and is treated on a case-by-case basis. The lenders will review your employment and assets, so be prepared to provide personal information.
If you’re unable to contact your lender or locate your lender’s contact information. Please reach out to our team, as always we’re more than happy to help.
B2B

1-800 263 8349

questions@b2bbank.com

Blue Shore

1-888-713-6728

https://www.blueshorefinancial.com/AboutUs/MediaCentre/WhatsNew/03132020/

BMO

1-877-895-3278

https://www.bmo.com/main/personal/bmo-branches-coronavirus-update/

Bridgewater Bank

1-866-243-4301

customer.experience@bridgewaterbank.ca

CIBC

1-800-465-2422

https://www.cibc.com/en/contact-us.html

OR

ombudsman@cibc.com

CMLS

1-888-995-2657

service@cmls.ca

Coast Capital

1-800-517-7000

https://www.coastcapitalsavings.com/contact/promo?opt=relief&sfprepop_sf_campop=MemberFinancialReliefProgram

Envision

1-888-597-6083

https://www.envisionfinancial.ca/covid-19

Equitable

1-888-334-3313

customerservice@eqbank.ca

First National

1-888-488-0794

customer@firstnational.ca

Haventree

1-855-272-0051

MortgageServicing@haventreebank.com

Home Trust

1-855-270-3630

vancouverbranch@hometrust.ca

HSBC

1-888-310-4722

https://www.hsbc.ca/contact-us/

ICICI

1-888-424-2422

https://www.icicibank.ca/abouticicibank/aboutus/default.page

Manulife

1-877-765-2265

https://www.manulifebank.ca/support/financial-relief-mortgage-form.html

MCAP

1-800-265-2624

https://www.mcap.com/residential-mortgages/customers/customer-service/forms/contact-request

Merix/Lendwise

1-877-637-4911

https://www.merixfinancial.com/marketing/COVID-19-questions.pdf or cap@paradigmquest.com

Marathon

1-855-503-6060

info@marathonmortgage.ca

Optimum

1-866-441-3775

customer.service@cwbank.com

Prospera

1-888-440-4480

PaymentDeferral@prospera.ca

RBC

1-866-809-5800

https://www.rbc.com/covid-19/index.html

RFA

1-877-416-7873

Select a phone number below based on the first digit of your mortgage number.

Numbers Starting with 4
customer@rfabank.net

Numbers Starting with 6
support@streetcapital.ca

Numbers Starting with 7, 8 or 9
rfa@lenderservices.ca

RMG

1-866-809-5800

mortgagesupport@rmgmortgages.ca

Scotiabank

1-800-472-6842

https://www.scotiabank.com/ca/en/personal/scotia-support/latest-updates/coronavirus-covid-19.html

Street Capital

1-866-683-8090

customerservice@streetcapital.ca

TD

1-866-222-3456

https://www.td.com/ca/en/personal-banking/covid-19/

Westminster Savings

1-877-506-0100

https://www.wscu.com/Personal/AboutUs/ContactUs/Contact/